How It Works

Order With Ease

On the product page before adding to your cart, an option will appear to upload an image.

Click on Choose File and select a photo you'd like us to create an artwork for.

Once done, click on Add to cart to proceed with your order.

It will then take 2-3 days to get your order ready to be shipped.

About Us

What is Shibuii?

Shibuii is an e-commerce brand that creates personalized gifts designed to preserve memories and commemorate special moments.

How do you pronounce Shibuii?

While many default to saying "shee-boo-wee", the correct pronunciation is "shee-boo-yee".

What does Shibuii mean?

The word ‘Shibuii’ is a Japanese word meaning ‘the aesthetic of simplicity, subtleness and humble beauty'.

Product

What is a Glimmer Lamp?

The Glimmer Lamp is a personalized LED lamp made from a photo or custom design, etched on acrylic, and mounted on a wooden base.

It creates a unique and elegant display of light, perfect for preserving memories.

Can I customize the wooden base?

Yes, we offer an option to engrave text (such as a name, date, or special message) on the wooden base for an additional personalized touch.

Select the Glimmer Lamp with Custom Text product or similar and a text customisation box will appear before adding the product to your cart.

Note that there is a character limit of 20.

Do you offer different light colors or base options?

Currently, our lamps come with warm white LED lights, but we plan to introduce additional options soon. You can choose between natural or dark wood bases.

How does the personalization process work?

Simply upload your photo, and our team of artists will transform it into a minimalistic, hand-drawn design. The design will then be printed onto an acrylic sheet and turned into your custom Glimmer Lamp.

The product is foggy or has fingerprint marks, what can I do?

Your Shibuii order includes alcohol wipes that you can use on both sides of your acrylic.

Note that acrylic naturally attracts dust so from time to time, we find that running your acrylic through cold water and simply using your hands to carefully clean the surface also works.

Avoid using cloth or other fibrous materials that could further damage your acrylic.

Order Process

How do I upload a photo for my personalized lamp?

During the checkout process, you will be prompted to upload a photo. For best results, make sure to upload a high-resolution photo.

I want to change the photo that is being printed. Am I able to change it?

We begin the design process shortly after receiving your order, so any changes must be made within 24 hours of placing your order.

Please send an email to info@shibuii.store within that timeframe and the team will sort that out straight away.

What file formats do you accept for photos?

We accept JPEG, PNG, and PDF files. If you have any issues uploading your file, please contact our support team for assistance.

Can I cancel or change my order?

You can cancel or modify your order within 24 hours of placing it. After that, the customization process begins, and we may not be able to accommodate changes.

Shipping and Delivery

How long does delivery take?

Custom orders typically take 3-5 business days to process. Shipping within Australia usually takes 7-10 business days. Expedited shipping options are available at checkout.

Do you deliver Australia wide?

Yes! There is a flat rate standard shipping of $10 Australia wide but free for total orders of $95!

Expedited shipping options are also available at checkout.

Do you ship overseas?

We currently only ship Australia-wide, but working on expanding our operations for shipping worldwide.

Stay tuned!

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow your package’s journey.

Other Questions

How can I contact customer service?

You can reach our customer service team via email at info@shibuii.store or through our live chat on the website. Our team is available Monday through Friday from 9 AM to 5 PM (AEST).

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and Afterpay for interest-free installments.

Is my payment information secure?

Yes, our site uses SSL encryption to ensure all your payment and personal information is secure.